SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fishingtimez (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fishingtimez.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent, reliable store! Second order here and fast delivery in two weeks to dnepropetrovsk. Packed securely, full tracking in the way, the parcel is delivered to ukrmail. The fishing rod is made qualitatively and corresponds to the description of the store's site. I recommend this store and its products. The store is sociable and responsible. Five stars for the order!
To curious Brasil, arrived correct in 30 days, apparently material very good, still not tested. But to eyes, looks good.
Good stick in appearance. I haven't checked the case yet. It will go as a spinning, and as a feeder, and then not a fact since the handle is very short. And it's a pity that the test is not specified, the rod. Well, in principle, it will come down, at such a price.
Delivery to dnepropetrovsk for half a month, tracking the parcel to aliexpress and ukrmail, the packaging is reliable, spinning corresponds to the description of the store, manufactured qualitatively, the store is reliable, responsible, controversial issues solves. I recommend this store and its products.
Cool came very quickly
Easy all as in the description is very satisfied
The quality is excellent, the store thanks.
Super. Díky power spokojen
Ok kaup on käes ja väga rahul.
Quality at 4
Kõik on korras.OK.OK:OK.
Inverse tingly
good
good
My husband is happy. Said the fishing rod was good.
Good fishing rod. Well packed.
Everything is super, the second time i order
Great quality!
I bought it a second time from the store. Reliable and fast delivery.
+ + + + + + 555555555 Super fast shipping Super item
+ + + + + + 555555555 Super fast shipping Super item I order the third time i'm happy with all 100 percent
very good quality
The fishing rod is super, all as in the description, the fixing for the coil is metal, the quality of the rod at the height, before that ordered from another store (other fishing rods) for the same price Quality is much worse. the order was two months but this is due to the new year holidays and the feeling that in kazakhstan the parcel to our city got on donkey, most likely we will order more
The goods did not receive, but the store returned the full amount of money. Seller 5 +++++. The parcel was lost.
I arrive in perfect condition, very well packed, matches in full with the description. I recommend to this store, i will buy them again!