SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fishingtimez (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fishingtimez.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool toy :) Recommend
Ok
04.05.2019 ordered 06.05.2019 already received belgorod
Great thing, not yet checked but the demo version perfectly shows The store sent immediately and reached riga in 19 days
Description accurate.
Thank you all came i advise the store
The goods received quickly, 9 days was in israel until tried in action...
It was a crack. The goods are keyfiyyətinə isə yoxlayıb şərh declarəcəm.
It's all right. The first impressions are very positive. On the first sensations-a quality thing. Fully corresponds to the description. Demo mode works. We'll check on the water later. Thank you very much to the store!
The goods came in 2 weeks. I did not even expect that so quickly. Everything corresponds, everything works. I advise the store. Thank you
Echo sounder works) in the kit there are no batteries current in the sensor, the only negative was the delivery of 58 days, the store sociable) the product liked the water depth shows adequate, the reception of communication took 70 m further did not leave, the fish showed but i do not know if it was, took for the relief of the bottom for the feeder
The product fully corresponds to the description. Service at a high level. In moldova the goods were delivered in 10 days.
Everything works, on the water did not check.
Very fast delivery, everything works, store recommend!!!
Gt
The goods came on time, only the box was slightly damaged but inside the whole and the device works.
The quality is excellent. Works great. Thank you!
thanks
Посилку отримав. All працює In Demo версії. Провірю on водоймі доповню відгук.
The order came quickly from a warehouse in moscow, delivered the courier (simferopol). Checked the echo sounder in the aquarium, quite accurately defined all the parameters, even the fish 15 cm showed. We'll try on an open pond.
I am very happy with this product.
Poka ne probovali. Dostavka 10 dnej v Vilnius.
Works all super
Everything arrived in 4 days. Packed and all intact. Works.
product is ok - very fast shipping